Terms of Service

These Terms govern your use of the Nebora mobile application and the nebora.ai website (the “Service”), operated by Nebora (“Nebora”, “we”, “us”). By using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. What Nebora is

Nebora is an AI assistant that helps you discover local businesses. You describe what you need in your own words, in English or Persian, and Nebora suggests relevant businesses and provides their published information, including some sponsored listings.

Nebora is a discovery and connection platform. We are not a party to any transaction, agreement, appointment, or service between you and a business. We do not provide the services offered by the businesses listed, and we do not act as an agent for them.

2. Eligibility and accounts

You must be at least 13 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with the involvement of a parent or guardian.

You may use the website as a guest. To use the mobile application you sign in with Google or Apple. You are responsible for keeping access to your account secure and for activity that occurs under it. Notify us at tech@nebora.ai if you believe your account has been compromised.

You may delete your account at any time from inside the app (Menu → Delete account) or at nebora.ai/delete-account. Deletion is permanent.

3. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or to facilitate illegal activity;
• attempt to make the assistant produce content that is sexually explicit, that sexualizes minors, that harasses or threatens anyone, that incites violence or self-harm, that is hateful, or that is otherwise prohibited by applicable app store policies or law;
• impersonate another person or misrepresent your affiliation with any person or business;
• scrape, harvest, resell, or systematically extract data from the Service, or use it to build a competing dataset or model;
• reverse engineer, interfere with, overload, or attempt to gain unauthorized access to the Service or its infrastructure;
• submit content that infringes anyone's intellectual property or privacy rights;
• use automated means to access the Service except as expressly permitted.

We may suspend or terminate access for violations of this section.

4. AI-generated content — important limitations

Responses in Nebora are generated by an artificial intelligence system based on your prompt and on business information in our database.

You acknowledge that:

• AI-generated responses may be inaccurate, incomplete, outdated, or misleading, even when they sound confident;
• business details such as prices, hours, availability, promotions, and contact information may have changed since we obtained them, and you should confirm them directly with the business;
• responses are not professional advice of any kind, including medical, legal, financial, tax, immigration, or safety advice, and must not be relied on as a substitute for a qualified professional;
• suggestions are not an endorsement, certification, warranty, or guarantee of any business, its licensing, its quality, or its suitability for your needs;
• some listings are sponsored or otherwise commercially promoted.

You are solely responsible for verifying information before acting on it and for any decision you make based on the Service.

If the assistant produces content you believe is offensive, harmful, or inappropriate, please report it using the report option on the message, or email info@nebora.ca. We review reports and use them to improve filtering and moderation.

5. Your content and your licence to us

“Your Content” means the messages, questions, and reports you submit. You keep any rights you have in Your Content. You grant Nebora a non-exclusive, worldwide, royalty-free licence to host, store, process, and transmit Your Content for the purpose of operating, securing, and improving the Service, including sending it to our AI providers to generate a response, as described in our Privacy Policy.

You represent that you have the rights necessary to submit Your Content and that it does not violate section 3.

6. Business listings and third parties

Business information is supplied by business owners, obtained from public sources, and enriched from third-party data providers. We do not independently verify every detail. We are not responsible for the acts, omissions, products, services, pricing, licensing, or conduct of any business listed, or for any interaction, transaction, or dispute between you and a business.

The Service may link to third-party websites and applications. We do not control them and are not responsible for their content or practices.

7. Intellectual property

The Service, including the Nebora name, logo, software, design, and compilation of content, is owned by Nebora and protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own non-commercial purposes in accordance with these Terms.

8. Availability and changes

The Service is provided on an “as available” basis. We may modify, suspend, add to, or discontinue any part of the Service at any time, and we may impose limits on certain features. We are not liable for any unavailability of the Service.

9. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

10. Limitation of liability

To the maximum extent permitted by law, Nebora and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of the Service, whether based in contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amount you paid us to use the Service in the twelve months before the claim, or (b) CAD $100. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Nebora from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

You may stop using the Service at any time and delete your account. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms or if we need to do so to protect the Service or other users. Sections 4, 5, 6, 7, 9, 10, 11, and 13 survive termination.

13. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located in Ontario, Canada, except where applicable consumer-protection law gives you the right to bring a claim in your local courts.

14. Apple and Google

The Service is distributed through the Apple App Store and Google Play. Those platforms are not parties to these Terms and have no obligation to provide support for the Service. To the extent the Apple App Store requires it: these Terms are between you and Nebora only; Apple is not responsible for the Service or its content, and in the event of any failure to conform to a warranty you may notify Apple for a refund of the purchase price (if any); Apple is a third-party beneficiary of these Terms and may enforce them.

15. Changes to these Terms

We may update these Terms. We will post the updated version on this page and change the “last updated” date. Material changes will be communicated in the app or by email where appropriate. Continuing to use the Service after changes take effect means you accept them.

16. Contact

Support and legal: info@nebora.ca
Technical support: tech@nebora.ai
Nebora, Ontario, Canada